While we are very encouraged by the positive response from our customers about the Kakar Pillow, we do understand that it may not be for everyone. In these unfortunate cases, we are more than happy to offer a full refund of your purchase (less shipping and handling) if returned within 60 days of the initial purchase.
Returns
All returns must be postmarked within sixty (60) days of your original purchase date.
Shipping charges are non-refundable.
Refund Process
1) Please email us at info@kakarpillow.com prior to sending the merchandise back to us. Once we have determined that your order is eligible for a return, we will provide you with a RMA (Return Merchandise Number).
2) We must receive the product within 60 days of the initial purchase. Please send all returns to:
Brilliant Fulfillment
Attn: Returns Kakar Pillow
1520 Luna Rd, #120
Carrollton, Texas 75006
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please allow time for item return and for your bank to credit the money back you your account.
Questions
If you have any questions concerning our Guarantee or the Return Process, please contact us at:
Phone: (972) 473-7300
Email: info@kakarpillow.com
